remote computer fixes

StagePhone.com has all your tech needs covered – 24/7, 365 days.

certified computer technicians – online

We are Certified by the top computer technology and foundational IT organization in the world, Microsoft and CompTIA since 2010.

LICENSE #COMP001020197380

certified Since 2011

Certification that validates the essential skills needed for foundational IT security tasks and roles, covering core concepts like threat mitigation, risk management, incident response, and secure network architecture #COMP001020197380 Verification code: Z9NDMPJLJLF4K0GD

LICENSE # 3716655

Certified Since 2006

What is MCP – a certification credential awarded to IT professionals and developers who passed exams proving their expertise in Microsoft technologies, such as operating systems, databases, and cloud services.

Whether you have Windows XP, Windows 7,/8 Windows 10, Windows 11 we got you covered

License # 3716655

Certified Since 2010

IT certification for professionals with core knowledge of Microsoft technologies, such as Windows Server and SQL Server. managing and troubleshooting Microsoft technologies, designing and building solutions, and maintaining systems for performance and security.

Whether you have personal PC, Laptops, or Servers we got you covered

remote work

Tech Support that You Can Trust

Who has the time to drop off their computer to a repair shop
and then wait for it to get repaired, only to have to drive
back to pick it up several days later?

SMALL AND LARGE BUSINESSES

Commercial Service

We cover small to medium size businesses from 1 to 200 computers, laptops, printers and servers. This is a a subscription model or you can contact us to fix a specific problem or breakage. Our subscription can de done on a month-to-month basis or committment for 90 days or 12 months and we fix anything that goes wrong with your devices, in addition to performing maintenance and updates to keep systems up and running. We are your very own IT department that is available everyday.

Tech done by us for us

Remote Computer Repair

Get technical support done from our own community, its not a racial thing,its a survival thing. Its also a cultrual thing because your technician looks and sounds like you.

no hourly charge

Flatrate Pricing – No surprises

Flat Rates = No Surprises

Our unique, flat rate pricing for online & residential service lets you know what you’ll pay before we get started. Longer fixes won’t cost you more (though quick fixes will cost you less), so don’t stress the minutes. The price doesn’t change if it takes longer than we expected.

remote support

Tech Done Right, The First Time

One place to fix any issue with any device – day or night. Seamlessly transition between getting support by virtual house calls, phone, and chat. Schedule a callback to have an expert fix it on your schedule, not theirs.

Individual or residental

Residental and Personal Service

We support one to five computers/devices on a per call basis or on a subscription plan and that plan covers all fixes and repairs that can be done online (98% of breakages can be fixed remotely. We support laptops, computers, printers and peripheral devices. Its like having your very own IT department 24/7.

How to Use Online Services

Remote Connection: The technician will typically guide you to download a tool or use a built-in feature to connect to your computer remotely.

Our Service Plans & Prices

One time repair/break-fix – computer/laptop – Starts from $89.

One year subscription – Single computer or laptop – Starts from $199 – Unlimited repairs during the 365 days period.

Note: Prices may vary depending on your specific device’s condition, issue and location.

One year subscriptions – Upto two (2) computers or laptops Starts from $349 – Unlimited repairs during the 365 days period.

Note: Prices may vary depending on your specific device’s condition, issue and location.

One time repair/break-fix – computer/laptop – Starts from $129

Business Subscription – One year subscription computer/laptop – Starts from $249

Business Subscription – One year subscription computer/laptop – Upto five (5) computers – Starts from $1199

NOTE: Requesting additional services not in the original request while on-site will result in extra charges

Dedicated to Serving you

20 +

years of
experience

Our founder Mr. Hawse started his IT journey in 1999 working at Best Buy as the Computer Department Supervisor while attending community college where he obtained an Associate Degree (A.S.) in Information Systems and he went to obtain a Bachechor’s degree information Technology (B.Sc/BA-E) and Business Administration from Colorado Technical University and subsequently earned several Computer Indostry certifications from Microsoft and Comptia including, Microsoft Certifed Professiona (MCP) in 2006, Security+ Certification in 2010 and and Microsoft Certified Systems Adminnistrator (MCSA) 2011 and numerous training in Certifed Ethical Hacker (CEH) 2017, Cyber Security 2020, A+ hardware & software 2023.

He has worked for many corganizatons inside America and International including Best Buy, LLC, Geek Squad, NARS, Valley Commnity College, Californai State Univerisity, Wisynco Group, Shell, Gas Pro, Hedonism, Xerox, ACS, Claro, Government of Jamaica, and Papa Johns International, Contractor (Microsoft’s Bing.com) and small businesses Consultation.

His many roles has included, Computer Technician, Technical Support, Network Administrator, Systems Adminstrator, Department Engineer, Informaton Technolcoy Manager, Systems Manager, Technical Manager and Consultant.

What Our Clients Say?

Ava M.

I like youer service and it was so fast, my computer feels new once again.

Tye L.

Its about time we have our own techy.

C. Benson

Thannks for the fix – my PC was so slow. I will tell everyone I know that you’re the best.

Dorothy C.

I didnt know that my work laptop caoud be fixed remotely and everything works better.

Have Any Questions?

What is remote computer repair?

Remote computer repair is a service where a technician accesses and fixes your computer over the internet through a secure connection. This allows for quick, convenient service without the need for an in-person visit.

What types of problems can be fixed remotely?

We can resolve a wide range of software issues, including virus and malware removal, system slowdowns, software installation and updates, error messages, and network/internet connectivity problems. Hardware issues, like a broken screen or a faulty hard drive, require physical repair and cannot be fixed remotely.

What services do you offer?

We offer remote computer repair, virus removal, software troubleshooting, and general technical support for Windows operating systems. We can also assist with network and peripheral device setup.

Do I have to be present during the repair session?

We recommend you stay close by in case the technician needs to ask you questions or have you perform a step. However, for some processes like a virus scan or a large update, you may be able to step away and return later.

How does the remote repair process work?

First, you’ll contact us to describe your computer problem. We’ll provide an initial diagnosis and quote. If you agree, you’ll download a small, secure program that gives our technician one-time access to your computer. Once the session is over, the connection is closed and we can’t access your computer again without your permission.

What kinds of problems can you fix remotely?

Slow performance and optimization, Virus, malware, and spyware removal, Software installation and updates, Email and browser issues, Printer and device setup, Troubleshooting errors and crashes

What if you can’t fix my computer?

We operate on a “no fix, no fee” policy. If we are unable to resolve the issue, you will not be charged.

Why is my computer running so slow?

This is a very common issue and can be caused by many factors, including too many programs running at once, a virus or malware infection, or an outdated operating system. Our technicians can perform a system cleanup and diagnostic to identify and fix the cause of the slowdown.

How much does a remote repair session cost?

We offer different pricing models, such as a fixed price for common issues or a monthly or annual subscription rate for just about any computer problems. We don’t charge hourly. We’ll provide a clear quote before any work begins, so there are no surprises.

Any Device. Any Issue. All the time

The Better Tech Support Experience For Us By Us